The sales staff of Chengdu furniture store do not know much about the on-site service

When buying furniture in the store, consumers can usually learn about the characteristics and advantages of the product in detail. So, what kind of introduction will the sales staff provide to consumers about the on-site service? With this question, the reporter came to the Chengdu furniture store.

After visiting several Chengdu furniture brand showrooms, the reporter found that few sales staff took the initiative to introduce the door-to-door service link in detail. After being questioned, most of the sales staff just told reporters that the brand ’s furniture warranty and maintenance period, most of the questions about the product can provide door-to-door service, whether to charge door-to-door fees, etc., most of them can not answer, saying that this requires consultation After-sales department. When the reporter said to a salesperson of a certain brand that she wanted to know the details of after-sales service and asked her to provide the corresponding phone number, the other party said that they could not provide it unless they purchased the product of the brand, but they could check it online.

Chengdu furniture company on-site service for more feedback

For Chengdu furniture companies, a good and perfect door-to-door service business is also a booster for brand growth. Through on-site services, companies can more directly understand the problems encountered by customers in using products, and get the most targeted feedback in time, which is very helpful for companies in future product design and service. In order to provide consumers with more satisfactory on-site services, some Chengdu furniture brands have also launched related activities. The reporter learned that, in addition to answering questions raised by consumers, some companies also provide on-site inspection, debugging and maintenance work for users free of charge to help them find and solve product usage problems in a timely manner.

Chengdu furniture consumers value after-sales service when buying

Consumers have encountered such troubles: the sliding door installed at home has problems when it is used, but when calling the manufacturer for repair, it is simply ignored. It was this experience that made her believe that "buying furniture requires buying good after-sales service brands." For consumers, using furniture is a long time. The furniture is broken and someone is in charge. If you have any questions, you can ask them. This is what they value most.

In order to understand the door-to-door service of Chengdu furniture enterprises more intuitively. Recently, the reporter followed the home service team of Qumei Furniture and went to the owner's house to understand what items are included in the "home service". Chengdu furniture home visit live-living in a residential area in Chengdu. Recommended by a friend three years ago, I purchased a set of solid wood furniture, including sofa furniture , dining table, wardrobe, low cabinet and other products. Since it is currently winter, in order to better maintain these furniture, every house in the house put a pot of water to prevent the furniture from cracking. At this time of year, she will contact Chengdu furniture companies for on-site service and professional maintenance of the furniture.

On the afternoon of the same day, Master Li and Master Yang came to the house in work clothes and tool kits. In order not to dirty the owner's floor, they put on prepared disposable shoe covers in advance. After entering the door, began to maintain the low cabinet in the hall, the wardrobe in the bedroom and the TV cabinet in the living room.

He told reporters that these three times invited companies to provide door-to-door services without charging service fees. The reporter also learned from the corporate side that Qumei currently provides free sales and delivery services; after one year of product order, after-sales service is free of non-artificial damage, if parts need to be replaced due to artificial damage, parts cost will be charged . One year after the product is sold, the company will provide on-site services such as commissioning furniture, sofa finishing, and solid wood furniture maintenance.

Furniture maintenance steps

       Step1 Dust removal First wipe the furniture with a clean cotton cloth to remove the dust on the surface.

       Step2 After the care removes the dust, the master sprays the solid wood furniture care and maintenance liquid on the surface of the furniture.

       Step3 After wiping the maintenance solution, wipe the furniture with cotton cloth again, so that the maintenance solution covers the surface of the furniture evenly.

       According to professionals, the maintenance of solid wood furniture does not need to be done too frequently. The dry humidity in the north varies greatly throughout the year, and the owner only needs to pay attention to ventilation and perform some simple care.

       In the spring and autumn season, you can ask a professional team to carry out door-to-door maintenance. The solid wood furniture maintenance liquid they use is usually available to the owner. However, due to a better understanding of the solid wood furniture material, the amount of maintenance liquid and the wiping method, the on-site service team will perform more professional maintenance on solid wood furniture . In the daily maintenance process, the owner can regularly wipe the furniture with a damp cloth.

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